Privacy Policy

This Privacy Policy explains how www.indigobluesandco.us ("we", "us", or "our") collects, uses, stores, protects, and discloses your personal information when you visit or make a purchase from our website. By accessing or using our site, you agree to the practices described in this policy.

Information We Collect

We collect information that you voluntarily provide when interacting with our site, as well as information that is automatically collected when you visit or use our services:

  • Personal Details: name, email address, phone number, billing and shipping addresses provided during checkout or account creation
  • Payment Information: transaction details processed securely through third-party payment providers (we do not store full payment credentials)
  • Order History: products purchased, returns, exchanges, and preferences
  • Technical Information: IP address, browser type, device identifiers, operating system, pages viewed, and other usage information collected via cookies and server logs
  • Communications: correspondence with customer support, feedback, and survey responses

How We Use Your Information

We use the information we collect to:

  • Process orders, manage accounts, and provide customer support
  • Improve our website, products, and services
  • Send order confirmations, shipping updates, and other transactional communications
  • Send marketing communications if you have opted in
  • Detect and prevent fraud, abuse, and unauthorized activity
  • Comply with legal obligations and enforce our policies

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your browsing experience, analyze site performance, and personalize content. These technologies help us remember preferences, measure site usage, and improve functionality.

You can choose to disable cookies through your browser settings, but this may limit some features of the site.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with trusted third parties who help us operate our business, including:

  • Payment processors and financial institutions
  • Shipping and fulfillment partners
  • Website hosting, analytics, and email service providers
  • Legal and regulatory authorities as required by law

Third-Party Services and Links

Our site may contain links to third-party websites, plug-ins, or services not controlled by us. These third parties have their own privacy practices, and we are not responsible for their content or policies. We recommend reviewing their privacy policies separately.

Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no security system can be completely secure, and we cannot guarantee absolute protection.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, it will be securely deleted or anonymized.

Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable laws:

  • Access – You may request access to the personal information we hold about you.
  • Correction – You may request corrections to inaccurate or incomplete information.
  • Deletion – You may request deletion of your personal information, subject to legal or contractual obligations.
  • Opt-Out – You may opt out of marketing communications at any time via the unsubscribe link in emails or by contacting us.

International Data Transfers

If you access our website from outside the United States, your data may be transferred to and processed in the United States or other countries where our service providers operate. By using our site, you consent to such transfers.

Children’s Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information about a child under 13, please contact us so we can delete it.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised effective date, and your continued use of the site constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@indigobluesandco.us